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listening
Active listening makes the difference...
To be listened to and heard is a striking experience! This is partly because it happens so rarely. People feel “bigger” when they are being listened to; they have more presence, they feel safer, more secure and they begin to trust.
Most people assume that they are great listeners. What most of us don’t realise is that it takes a conscious effort to be an outstanding listener.
Outstanding listening is more than nodding and agreeing. Listening effectively means getting ourselves out of the way s…